The best contractor verification in the industry
See the Reno-Assistance difference
See the Reno-Assistance difference
We ensure that our contractors are a legally existing entity, giving you recourse should something go wrong.
We verify and analyze the credit history and solvency of our contractors before we approve of them. This is to maximize the chance that they can fix their mistakes and honour their warranties in the event that something should go wrong.
Because lawsuits and complaints are a good indicator of poor service or incompetence, we verify the judicial records of our contractors (if any) to see if they have received complaints. This will help us determine the relevance of the complaint and give us a clear picture of the contractor’s workmanship standards.
We ensure that our contractors have the valid, and/or necessary, licence (compulsory in the province of Quebec for any renovation project) and we verify the categories and subcategories of their licences to match their expertise with the right projects.
We require our contractors to be insured at all times. If our contractors, or their workers, cause any damage to your property during your project, their insurance will be able to cover for the damages.
We contact past customers and inquire about the quality of the work done by the contractor, customer service, precautions taken during the construction or renovation project, after-sales service and much more!
While building or renovating, it doesn’t pay to take any risks. Let Reno-Assistance refer you to one of our 360° Verified Contractors — free of charge — and we will make sure that you’re satisfied with your construction or renovation project. Yes, it’s possible. In fact, it’s what we do. You’ll also get our exclusive Verification Report for every contractor we refer to you. Our Verification report will show you:
We hold our contractors to the highest industry standards. Every contractor we recommend must meet the strict criteria of our 360° Verified system to get our stamp of approval.
Only the best contractors get our stamp of approval!
In an industry where less than 1% of people say they have a great deal of trust in contractors, it’s essential that our customers are as satisfied with our contractors and our service. We strive to surpass ourselves every day for you.
Since the status of a contractor can vary very quickly, the Contractor Confidence Index of each contractor is constantly updated according to several parameters. Thanks to our index, you can see, in all transparency, the confidence level we have towards each of our contractors. If you meet with a contractor who’s Confidence Index has dropped significantly, our SIGNAL warning system will automatically alert you.
Ask our contractors! It is not easy to be a part of our 360° Verified Contractors. Only the best succeed in going through the steps of our verification process. We recommend the best or nothing at all.
Up to 3 competing contractors
Single point of contact – Contractors do not solicit you directly
Assistance from a dedicated renovation advisor throughout your project
Contractor Confidence Index
Access to a Live Verification Report for each contractor we refer to you
Reno-Inspiration Web App
Appointment coordination and scheduling with contractors
Tips and useful information throughout your project
Quotation Review Process
Quotation comparison and answers to your questions
Alerts in case of important changes regarding referred contractors (e.g. contractor whose insurance is not renewed)
Re-verification of the important information before committing to a contract
Assistance from your advisor in the event of a breakdown in communication with the contractor
Telephone support from your advisor during the realization of the project
Telephone support from your advisor after the realization of the project
Conciliation service in case of a dispute
Advisory documents and e-mails to keep you informed and protect you throughout your project
Up to 2500 AIR MILES rewards miles on your project
To ensure we always have the best contractors, our audit never stops. Several methods are used to ensure that you are well served.
We run pre and post-work surveys to ensure your project runs smoothly. It’s important for us to accompany you every step of the way to make sure that we are aware if something happens as soon as possible. This allows us to intervene quickly to minimize the risk of problems escalating.
We regularly follow up with contractors to ensure that they maintain the level of quality expected by Reno-Assistance. We also use feedback from our customers to help them improve constantly.
We have the most experienced team in the field specifically dedicated to auditing contractors.