Protégez-Vous magazine recently conducted an evaluation of the three leading renovation quote platforms to help consumers choose the service that best fits their needs. RenoAssistance stood out for offering personalized, ongoing support throughout every stage of the renovation process.
Protégez-Vous carried out the evaluation during the winter of 2024–2025, focusing on three platforms operating in major cities across Quebec. It examined key aspects, including the client experience, the rigour of contractor selection, website usability and the quality of support provided. To put each platform to the test, a mystery shopper submitted a bathroom renovation project and evaluated the services based on about 15 specific criteria. The goal was to determine whether each company delivered on its promises.
Personalized and comprehensive support
The evaluation emphasized RenoAssistance’s commitment to continuous support throughout the renovation journey. The mystery shopper highlighted the meaningful conversations they had with our renovation advisors. The review outlines several key aspects of RenoAssistance’s distinctive support model: guidance from the outset, assistance in preparing the quote request (including budgeting and financing advice), connections with qualified contractors who meet the client’s criteria, access to specialized professionals (such as kitchen designers and interior designers), as well as ongoing support throughout the renovation and follow-up after project completion.
“RenoAssistance is a platform that supports clients every step of the way—from submitting a request to post-renovation follow-up. It also offers a clear process for handling disputes. If you’re looking for a well-structured approach, this is the way to go,” says Marie-Eve Shaffer, journalist and home content manager for Protégez-Vous magazine.
Contractors you can count on
Protégez-Vous also highlighted the rigorous contractor selection process behind our network. Beyond the basics—such as verifying licences, insurance and legal history—RenoAssistance goes further by reviewing credit reports, financial statements and client satisfaction records. This thorough vetting has helped build a network of over 2,400 reliable, qualified and dedicated contractors. Our Verified Contractors recognize the value of being part of this trusted ecosystem.
A user-friendly digital experience
RenoAssistance’s online platform was also recognized for its ease of use. With smooth navigation, up-to-date renovation content and a clear layout, our website is designed to simplify the user experience. This digital friendliness reflects the same human-centred approach delivered by our team of advisors.
Another standout feature is HomeExpress, our fully digital solution for electrical, plumbing and HVAC work. With just a few clicks, users can submit a request and be matched with a specialized Verified Contractor.
Get the full scoop. Read the complete report as featured in Protégez-Vous (available in French by subscription).
Ready to start your project with confidence? Get in touch with our team for personalized support tailored to your needs—every step of the way.
