Website Terms of Use 

Welcome to the RenoAssistance website (the “Website”), which is owned and managed by Reno Assistance Inc. (« RenoAssistance », « we », « our » or « ours »). These website terms of use (the “Terms of Use”) constitute a legal agreement between you and RenoAssistance regarding the access and use of the Website. PLEASE READ THE TERMS OF USE CAREFULLY before browsing the Website or using the services it contains.  

The Terms of Use govern your browsing and use of the Website and your use of any content, information, and services available on the Website. 

Acceptance of the Terms of Use

By accessing and using the Website, you agree to be bound by and comply with these Terms of Use. IF YOU DO NOT WISH TO ACCEPT THE TERMS OF USE, PLEASE DISCONTINUE ALL USE OF THE WEBSITE AND SERVICES. 

We reserve the right to terminate the Terms of Use or your right to browse and use the Website or any part thereof, without notice and in our sole discretion. 

Copyright and trademarks

All material, information in text, graphic, audio or video form, image, illustration, photograph, data, database, map, file, software and code available on the Website (collectively the “Content”), including how the Content is presented, is protected under copyright laws, and belongs to RenoAssistance, its affiliates, licensors or the person acknowledged as the author of the Content. 

The small house logo is a trademark of the Fédération des caisses Desjardins du Québec, used under licence. All other trademarks and logos (including certain names, words, titles, drawings, illustrations and icons) appearing on the Website are trademarks or registered trademarks of RenoAssistance or third parties. Nothing contained in the Website should be interpreted in such a way as granting you a licence or a right to use any logo, design, or trademark that belongs to us or to a third party. Therefore, any use of these trademarks is strictly prohibited without the written permission of the owner.

Prohibited uses of the Website

You agree not to: i) copy, reproduce, modify, adapt, translate, download, distribute or transmit the Content in whole or in part; ii) perform “screen scraping,” “database scraping” or any other activity for  the purpose  of collecting, storing, reorganizing or manipulating the data on the Website or any part of the Content in any form or by any method whatsoever; iii) sell, lease, grant under licence or otherwise use the Content for commercial, public or non-personal purposes; iv) modify, remove or cover any trademark or proprietary notice included in the Content; vi) decompile, disassemble, decode, extract or reverse-engineer the Website and its components, including the Content, or assist anyone in doing so; or v) use the Website in such a way as could damage, harm, overload, deactivate or otherwise alter the Website or any service, account, server, network or resource linked to or accessible from the Website. 

User Account

You are not required to create an account to access the Website. However, to access certain parts of the Website, you may be asked to create an account, choose a username and password, and provide certain information (including personal information). The information you provide must be accurate and complete and you are responsible for keeping it up to date. You are entirely responsible for the use that is made of your account and any activity related to your account; therefore, you must protect the confidentiality of your username and password. RenoAssistance cannot under any circumstances be held responsible for any damage whatsoever linked to the use of your account by a third party. 

If you believe that your account has been compromised or that the confidentiality or security of your information has been compromised, you must immediately contact RenoAssistance at [email protected] 

Links to Third-Party Sites

The Website may contain links to other Websites or other Internet sources that do not belong to RenoAssistance (the “Third-Party Sites”). Insofar as it cannot control these Third-Party Sites, RenoAssistance cannot be held liable for the availability of these sites and external sources and accepts no liability regarding the content, links, advertisements, products, services or any other material available in or from these sites or external sources. RenoAssistance cannot be held liable for any proven or alleged damage or losses consecutive to or in relation to the use or to the fact of having trusted the content, goods or services available on these Third-Party Sites. 

Consequently, you are responsible for exercising caution when using the Content and for assuming all the related risks, including when you are relying on the opportunity, usefulness or complete nature of the content of the Third-Party Sites offered by the Website. 

The links to the Third-Party Sites do not indicate that these sites endorse RenoAssistance or its services. 

Links to the Website

RenoAssistance promotes links to the Website. However, RenoAssistance reserves the right, at its sole discretion, to refuse a link at any time. You agree to remove any link to the Website at RenoAssistance’s request. The link must open a new full-screen browser window, occupied only by the pages of the Website. Framing or modifying the Content with the use of any technology or any other means able to modify its appearance is strictly prohibited. 

Personal Data Protection

RenoAssistance collects, uses and discloses your personal information in accordance with our Privacy Policy. By accepting the Terms of Use and whenever you use the Website, you agree to the collection, use and disclosure by RenoAssistance of your personal information, in accordance with the Privacy Policy in its current form. 

No Warranties

RenoAssistance uses reasonable efforts to ensure generally reliable and accurate content on its Website. However, RenoAssistance cannot and does not guarantee the accuracy, reliability, precision, completeness or authenticity of the Content or functionalities of the Website. Without limiting the generality of the foregoing, RenoAssistance assumes no liability for the accuracy, currency, reliability and correctness of any information and Content included on the Website. This Website, as well as the information it contains, has been created for informational purposes only. In addition, the Content may be subject to changes and updates at any time, without notice.  

Furthermore, RenoAssistance does not warrant that the Website will be available and that it will meet your requirements, nor does it warrant that access to the Website will not be interrupted, that there will be no delays, failures, errors, omissions, or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You browse and use the Website and its features at your own risk. 


Under no circumstances shall RenoAssistance be held responsible for any direct or indirect damage, including but not limited to loss of profits, customers, data or any other loss of intangible property, even if we have been informed of the potential for such damage, resulting directly or indirectly from: 

  • the use or performance of the Website or its Content; 
  • the acts, omissions or conduct of any third-party users of the Website and its features and any advertisers or sponsors of the Website; or 
  • the use or inability to use any, in any way whatsoever, software, content, goods or services on a site or offered through a site linked to the Website. 

RenoAssistance assumes no liability for any event of force majeure resulting in a temporary or permanent inability to access the Website. 


You agree to hold RenoAssistance harmless from and against all claims, demands, liability, costs or expenses of any nature, including legal fees and disbursements, arising directly or indirectly: i) from your violation of the Terms of Use; ii) from your browsing, use or inability to browse or use the Website or any site with which the Website is or may be linked at the time; iii) from your use of publications, communications, distributions or downloads of any nature through the intermediary of the Website or from your reliance on them; and/or iv) from your violation of the applicable legislation or regulations. You agree to cooperate with us in contesting any claim.  

Governing law

The Terms of Use and your use of the Website are governed by the laws of the province of Quebec and the laws of Canada, without regard to conflicts of laws principles. You hereby acknowledge that any litigation arising from or linked to your use of the Website or the Terms of Use shall be subject to the jurisdiction of the courts of the district of Montreal, province of Quebec. 

Updates to the Terms of Use

The Terms of Use may be updated and modified from time to time by RenoAssistance, without any notice. Your use of the Website, following the posting of any updates or changes shall be deemed to signify your acceptance of the revised Terms of Use. Therefore, we kindly ask you to visit this page regularly.